Introduction

At HubNodeFlow, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our blockchain data analysis and monitoring services. We've written this in plain language because legal documents shouldn't require a law degree to understand.

Our commitment goes beyond compliance with Thailand's Personal Data Protection Act (PDPA) and international privacy standards. We believe in transparency, and this policy reflects our genuine approach to handling your data responsibly.

Information We Collect

Information You Provide Directly

When you contact us or use our services, we collect information you choose to share:

• Contact details like your name, email address, and phone number
• Company information and business requirements
• Communication preferences and project specifications
• Payment information processed through secure third-party providers
• Any additional information you provide in emails or consultations

Technical Information We Collect Automatically

Our systems collect certain technical data to improve our services and security:

• IP addresses and general location information
• Browser type, operating system, and device information
• Pages visited on our website and interaction patterns
• Access times and referring websites
• Blockchain network data relevant to your monitoring requirements

How We Use Your Information

We use your information for legitimate business purposes that directly benefit our relationship:

• Providing blockchain data analysis and monitoring services you've requested
• Communicating about your projects and technical requirements
• Improving our services based on usage patterns and feedback
• Ensuring system security and preventing unauthorized access
• Complying with legal obligations under Thai and international law
• Processing payments and maintaining accurate business records

Data Sharing and Disclosure

We share your information only when necessary and with appropriate safeguards:

Service Providers

We work with trusted third parties who help deliver our services, including cloud hosting providers, payment processors, and communication platforms. These partners are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law, such as responding to court orders, regulatory investigations, or protecting against fraud and security threats. We evaluate such requests carefully and provide only the minimum information necessary.

Business Transfers

In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, but only with equivalent privacy protections.

Data Security Measures

We implement multiple layers of security to protect your information:

• Encryption of data both in transit and at rest using industry-standard protocols
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel only
• Secure backup systems with geographic redundancy
• Employee training on data protection and security best practices
• Incident response procedures for potential security breaches

While we implement robust security measures, no system is completely immune to threats. We continuously monitor and update our security practices to address evolving risks.

Data Retention and Deletion

We retain your information only as long as necessary for legitimate business purposes:

When retention periods expire or you request deletion, we securely remove your information from active systems and backups within 90 days, except where longer retention is legally required.

Your Privacy Rights

Under Thai PDPA and international privacy laws, you have significant control over your personal information:

Access and Portability

Request copies of your personal information in a commonly used format. We'll provide this within 30 days of verification.

Correction and Updates

Correct inaccurate information or update your details at any time by contacting us directly.

Deletion Requests

Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

Processing Restrictions

Limit how we use your information for specific purposes while maintaining necessary business functions.

Objection Rights

Object to processing based on legitimate interests, though this may affect our ability to provide certain services.

International Data Transfers

Our blockchain analysis services may involve data processing across multiple jurisdictions. When we transfer your information internationally, we ensure appropriate safeguards:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognizing equivalent protection levels
• Certification schemes ensuring consistent privacy standards
• Regular reviews of transfer mechanisms and recipient country laws

Children's Privacy

Our services are designed for businesses and adult professionals. We don't knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we'll delete the information promptly and investigate how it occurred.

Policy Updates

We review and update this policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices at least 30 days before the changes take effect.

Minor clarifications or administrative updates may be implemented immediately with updated posting dates. We encourage you to review this policy periodically to stay informed about how we protect your information.

Complaints and Disputes

If you have concerns about our privacy practices, please contact us first. We're committed to resolving issues directly and promptly. If you're not satisfied with our response, you may file a complaint with:

• Thailand's Personal Data Protection Committee
• Your local data protection authority if you're located outside Thailand
• Relevant industry regulatory bodies for blockchain and financial services